Junior Software Implementation Engineer / Delivery Engineer
First-line technical support for customers on the Veengu core platform — triage, troubleshoot APIs, onboard new tenants. Currently paused.
This role is currently on hold. We still receive applications for it; if your background is a strong fit we will get in touch when the role reopens.
About Veengu
At Veengu, we build a next-generation light core banking platform for fintechs.
Our system is high-load, resilient, modular — designed for real-world scaling. No legacy code, no outsourcing, no random projects — just solid product work.
We are looking for a Junior Support Engineer / Delivery Engineer to join our technical team.
This role is hands-on: you will support customers, investigate issues, work with APIs, configs, and deployments. It is a mix of support, operations, and delivery work. If you love digging into technical details, helping people, and making systems better — you will enjoy it here.
What you will do
- Be the first line of technical support for customers and partners.
- Handle incoming support tickets: triage, prioritise, solve or escalate.
- Help customers during onboarding, set-up, configuration, and expansion.
- Diagnose and troubleshoot API usage issues, banking integrations, and config problems.
- Coordinate with our product and engineering teams to resolve complex cases.
- Contribute to support documentation and the knowledge base.
- Work on improving platform stability, reliability, and operational processes.
Who you are
- You understand APIs, HTTP, and how integration-heavy software works.
- You are comfortable troubleshooting issues and communicating clearly with customers.
- You have basic skills with data tools, logs, monitoring dashboards.
- You can use ticketing systems and know incident management / SLA basics.
- Your English is good enough for written and spoken work with international teams (C1).
- 2+ years of experience in technical support, product support, or a similar role is a plus.
- (Bonus) You know tools like Datadog, Grafana, Sentry, or similar.
- (Bonus) You have some exposure to fintech, banking, or payment systems.
You do not need to know everything on day one — but you need curiosity, responsibility, and a strong drive to learn.
What we offer
- Work from home, office, or hybrid — your choice.
- Full-time job with employment in Serbia or UAE (we help with permits) OR B2B contracts worldwide.
- MacBook or laptop of your choice + large monitor for your home office (employees).
- Great offices in Dubai and Belgrade (engineering delivery partner): rooftop terrace, kitchen, coffee, showers.
- Simple hiring process: 30–45 min intro call + tech interview (2–3 short stages).
Section · Apply
Apply for Junior Software Implementation Engineer / Delivery Engineer
Attach your CV (PDF, DOC, DOCX, MD, or TXT — max 5 MB). Applications go to hr@veengu.com; we respond within three business days. If our form is having trouble, email your CV to hr@veengu.com with the role title in the subject line.